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Advisor, Employee Centre

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Date: Feb 13, 2018

LOCATION: Calgary, Alberta (CA-AB)

Reporting to the team lead, employee centre, you will provide human resources (HR) support to employee/retirees across Suncor on a variety of HR policies, programs and procedures, such as pay, benefits, pension and compensation.


  • Provide HR information and timely resolution to employees and HR partners inquiries via e-mail and telephone
  • Initiate transactional and customer service support by using SAP and other online tools in a high-paced, deadline-driven environment
  • Utilize a customer relationship management ticketing system to track all inquiries and transactions
  • Identify gaps in internal processes, procedures and documentation and recommend process improvements
  • Participate in ongoing training and learning opportunities as well as special projects or initiatives
  • Act as an internal Subject Matter Expert on  HR programs, tools or cycles
  • Refer external and internal inquiries to appropriate stakeholders as required


    Experience & Education

  • Three or more years of relevant experience
  • Post-secondary degree or diploma, preferably in human resources or equivalent education
  • High School Diploma or General Education Diploma (GED)

Skills and Knowledge

  • Bilingual capability (French and English) is required
  • Excellent verbal and written communication skills,
  • Strong proficiency in SAP, Excel, Outlook and Word
  • Strong customer service orientation and ability to resolve inquiries in an effective and timely manner while managing competing priorities and deadlines in a high-paced, operational environment
  • Problem solver with critical thinking and  management skills including an aptitude to adapt to change and thrive in a dynamic and complex organization
  • Highly motivated to to work in an open, team environment, employing a collaborative, continuous improvement mindset

Working Conditions

  • This position will be based in Calgary at the Suncor Energy Centre
  • Some shift work during regular business hours is required.
  • Successful candidates will participate in a 3-month training program upon hire

Why Suncor
Go ahead. Expect growth. We want you to have a job you're genuinely excited about - as well as opportunities to learn and challenge yourself or mentor others. Plus, Suncor Energy offers a flexible employee package that can be adjusted to suit the changing needs of your life, including:

  • Competitive base salary and compensation programs
  • Attractive annual incentive program
  • Flexible benefits package
  • Rewarding pension and savings plans

Our mission to create energy for a better world begins with caring about the communities we live and work in, while responding to your interests and concerns. Read our Suncor Connections newsletter to see how we're living up to our commitment to keeping you informed.

Business Overview
Suncor Energy is Canada's energy company - meaning rewarding opportunities for you to apply your knowledge, contribute and grow in a variety of career-building positions. Our business portfolio spans the entire energy sector, from a leadership position in oil sands development, to refining and marketing operations, natural gas, and conventional oil production, internationally and offshore East Coast Canada.

And while we are working to responsibly develop petroleum resources and contribute to the communities where we live and work, we are also developing our renewable energy portfolio, which includes wind power and biofuels.

As part of Suncor's team, you'll contribute to the ongoing success of Canada's largest energy company - one with a solid track record of growth, a focus on safety and sustainability and tremendous potential for the future. And you'll have the opportunity to learn from experts in the industry and build on your skills every day.

Suncor promotes diversity and inclusion in the workplace. Suncor is an equal opportunity employer and encourages applications from all qualified individuals. Suncor is committed to accessibility and accommodations will be provided to applicants upon request. At Suncor, we are dedicated to building a workforce that reflects the diversity of the communities in which we live, and where every team member has the opportunity to reach their full potential.

Not sure if this particular listing is the right opportunity for you? Please join our Talent Community at and click on Careers, or follow us on LinkedIn, Facebook and Twitter for the latest job listings and employment news.

Please note that our job postings are typically open for two weeks, so if you are interested and qualified, apply now.

JOB CATEGORY: Business Professionals

Job Segment: Sustainability, HR, Offshore Oil, Energy, Human Resources

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