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Manager Consumer Insights

Date: Apr 6, 2021

LOCATION: Calgary, Alberta (CA-AB)
JOB NUMBER: 51644

Why you should join us:

Are you a market research and data analytics professional looking to contribute meaningfully in service of an iconic Canadian brand? Do you desire to use your skills to connect with Canadians about what matters most to them?

Team members use their market research and analytics skills to impact business results in one of Canada’s largest retailers – we serve hundreds of thousands of customers each day, and Petro-Points is one of Canada’s largest loyalty programs. In this role, you will lead a team of experts who ensure the voice of our customers and loyalty members remains at the center of strategic and tactical decisions in service of our Petro-Canada brand.  

Our Customer Experience Insights team is responsible for representing customer data and customer voice in a wide range of strategic and tactical decisions.  Working with colleagues across Sales & Marketing, we’ll call on your expertise to support the future of our Petro-Points loyalty program, our convenience retailing, energy and car wash business, email communications, offers, promotions and more. 

If you’re intrigued by the energy transformation and keeping Canadians moving in a lower carbon future, then this could be the opportunity for you!   Every day you will be challenged to Live By The LeafTM.  To learn more about us and the exciting things our Petro-Canada team is doing click here

You will use your expertise to:

  • Represent the voice of our retail and wholesale customers by deriving actionable insights from data, segmentation, market research business objectives.  
  • Lead the CX Insights CRM email operations, including segmenting and extracting email lists, quality/regulatory control, and scorecarding for over 30 million guest email contacts annually
  • Oversee and coach on a range of analytics plans in support of high complexity Loyalty and Category Management projects
  • Liaise with stakeholders across the organization to translate business objectives into appropriate, useable KPIs
  • Direct and prioritize resources to create dashboards and performance scorecard
  • Steward and sustain data driven segmentation schemes for retail guests and Suncor workforce
  • Manage digital analytics in support of all Petro-Canada web and mobile properties, including e-commerce, transactional and lead generation functionality

We’d like to review your application if you have…

Must-haves (minimum requirements):

  • 10 years of experience in data analytics with a focus on consumer behavior
  • Five years of team leadership experience in an insights or data analytics role, including responsibility for staffing, development and creating capability roadmaps
  • Experience with market research (client or agency) with proven skills in questionnaire design, programming, sampling methodology, market research analytics
  • Demonstrated expertise in database analytics principles and practices, using statistical methodologies to investigate and surface high value, actionable insights
  • Demonstrated ability to translate complex analysis info into well-structured and simple to understand presentations, visualizations, and recommendations
  • Enthusiastic coaching ability to build technical skill sets and mindset of peers, leadership, and colleagues
  • Proficient time management and project management skills to manage a steady volume of analytical projects and timelines
  • Keen written and verbal communication skills
  • Alignment with our values: safety above all else, stronger together, operational discipline, curiosity and lifelong learning, and act with integrity

Preference for:

  • Experience using SAS / SQL, Power BI, Python, Databricks or Azure ML
  • Exposure to digital analytic tools including GA360/GA4 and Firebase
  • Strong understanding of KPIs

Where you’ll be working, your work schedule, and other important information:

  • You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
  • Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs
  • We require qualified and safety-focused employees for business-critical roles that maintain our commitment to operational excellence and reliable operations. We are using technology to conduct virtual interviews to adhere to physical distancing recommendations and we are well set up for remote onboarding and orientation
  • Suncor encourages everyone to do their part and support global efforts to limit the impact of COVID-19 with good hygiene practices, physical distancing, and with care and consideration for the people around you. For more information on how we’re responding to COVID-19, click here. #StrongerTogether

Why Suncor?

We are Canada's leading integrated energy company with a business portfolio that includes oil sands development and upgrading, offshore oil and gas production, petroleum refining, and product marketing under the Petro-Canada brand. Our global presence offers rewarding opportunities for you to learn, contribute, and grow in a variety of career-building positions. We live by the value of safety above all else – if it isn't safe, we don't do it. Our strong track record of growth and a focus on sustainability mean tremendous potential for the future. Learn about our purpose and values.

In addition to rewarding job opportunities, we offer an attractive employee package, including:

  • Competitive base salary, compensation programs, and an annual incentive program
  • Flexible benefits package
  • Rewarding pension and savings plans

Stay connected to us:

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request. Check out our social goal to learn how we are working to build greater mutual trust and respect with the Indigenous Peoples in Canada.

 

 

JOB CATEGORY: Business Professionals