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Quality Management (QM) Specialist - (Petro-Canada)

Date: Jun 20, 2021

LOCATION: Calgary, Alberta (CA-AB)
JOB NUMBER: 52523

Why you should join us:

Suncor is on a Digital Transformation journey with the goal of enhancing the Customer experience at our Petro-Canada Retail and Wholesale sites Canada wide. We are hiring a Quality Management (QM) Specialist to support this transformation. As a QM specialist you will lead, coordinate and execute QM activities following the latest in automation standards and testing technologies.

Within our Digital & Information Technology (D&IT) organization you will be part of a high performing team that will deliver key digital products for our mobile application suite, our Petro-Canada web technologies and our Dynamics 365 ERP.

You will use your expertise to:

  • Work closely with the team to create, maintain and implement a Quality Management Centre of Practice (QM CoP) to support a consistent and repeatable QM methodology across all programs and projects across D&IT
  • Manage the forecast, staffing and allocation of QM resources across a portfolio of projects in consultation with Program Managers, Project Managers and Project Test Leads
  • Collaborate with various partners, including Operations, Application Design, Infrastructure and Service Provider teams to deliver QM testing activities according to established Suncor standards throughout the project lifecycle
  • Collaborate with the Project Test Leads, Program Managers, Project Managers and other project resources to assess and establish the Quality Management approach for projects and to streamline the delivery of this approach
  • Maintain testing and documentation standards
  • Prepare, document, and execute test scripts and test cases based on requirements
  • Identify gaps in functional/technical specifications
  • Create, track, modify, and close defect tickets using defect tracking tool
  • Drive the successful resolution of QM issues and risks
  • Coach, train, and onboard new D&IT QM resources
  • Attend all Product Team Daily Scrum meetings and other Agile Ceremonies (Sprint Review & Retro)
  • Adhere to company policies, procedures, products and services with a focus on continuous improvement

We’d like to review your application if you have…

Must-haves (minimum requirements):

  • Five years of experience in leading testing of retail & wholesale focused applications such as point of sale (POS) and payments, settlement and reconciliation, loyalty programs, pricing, retail websites and mobile applications.
  • Five years of experience leading blended QM teams of full-time and vendor/contract resources utilizing managed service or outcome-based delivery models
  • A Bachelor’s degree in Engineering, Computer Science or a related field
  • Testing experience utilizing Agile delivery and/or a DevOps delivery models
  • Proven experience implementing quality engineering initiatives and tools, with technical experience in areas such as Continuous Integration/Continuous Delivery (CI/CD), test automation, and performance testing.
  • Hands on experience in SQL with 5+ years of SQL testing experience
  • A quick learner and capable of adapting to constantly changing project landscapes
  • Good understanding of process flow
  • Ability to work with minimal supervision
  • Ability to work across different teams and be proactive
  • Experience working in a delivery focused consulting capacity
  • Agile certification
  • Alignment with our values: safety above all else, stronger together, operational discipline, curiosity and lifelong learning, and act with integrity

Preference for:

  • Deep understanding of host systems, applications and interfaces; system and network design; agile and waterfall project methodologies
  • Proficiency in using DevOps automation testing tools (Regression Suite Automation Tool (RSAT), Executive Automats and Perfecto)
  • Knowledge of current and future technologies which can be applied to delivering a great customer experience
  • Proficiency in Microsoft O/S and M/S products
  • Good communication and analytical skills; you are a committed problem solver with sound decision-making ability, attention to detail and documentation skills
  • Strong written and verbal communication skills at both a technical and business level, and you can build positive relationships with highly dispersed and dynamic teams

Where you’ll be working, your work schedule, and other important information:

  • You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
  • Hours of work are a regular 40-hour work week, Monday to Friday, with the ability to be “on-call” 24/7 to support operational incidents and service level commitments on a rotation

Why Suncor?

We are Canada's leading integrated energy company with a business portfolio that includes oil sands development and upgrading, offshore oil and gas production, petroleum refining, and product marketing under the Petro-Canada brand. Our global presence offers rewarding opportunities for you to learn, contribute, and grow in a variety of career-building positions. We live by the value of safety above all else – if it isn't safe, we don't do it. Our strong track record of growth and a focus on sustainability mean tremendous potential for the future. Learn about our purpose and values.

In addition to rewarding job opportunities, we offer an attractive employee package, including:

  • Competitive base salary, compensation programs, and an annual incentive program
  • Flexible benefits package
  • Rewarding pension and savings plans

Stay connected to us:

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request. Check out our social goal to learn how we are working to build greater mutual trust and respect with the Indigenous Peoples in Canada.

Please note that our job postings are typically open for two weeks, so don't delay, apply now.

JOB CATEGORY: Business Professionals