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Senior Advisor Consumer Analytics

Date: Apr 1, 2021

LOCATION: Calgary, Alberta (CA-AB)
JOB NUMBER: 49561

 

Why you should join us:

Are you a data analytics professional looking to contribute to meaningful work in service of an iconic Canadian brand?

Team members use their data analytics skills to impact business results in one of Canada’s largest retailers – we serve hundreds of thousands of customers each day, and Petro-Points is one of Canada’s largest loyalty programs.  In this role, you will dive deep into this data every day and get involved with offers, business cases, email and digital communications.  You can also influence strategy and tactics across several different lines of business by bringing data-driven insights to project teams and business owners. 

Our Customer Experience Insights team is responsible for representing customer data and customer voice in a wide range of strategic and tactical decisions.  Working with colleagues across Sales & Marketing, we’ll call on your expertise to support the future of our Petro-Points loyalty program, our convenience retailing, fuel and car wash business, email communications, offers, promotions and more.

If you’re intrigued by the energy transformation and keeping Canadians moving in a lower carbon future, then this could be the opportunity for you! Every day you will be challenged to Live By The LeafTM.  To learn more about us and the exciting things our Petro-Canada team is doing click here

You will use your expertise to:

  • Lead, execute, and coach on a range of complex analytics projects in support of high complexity loyalty and category management projects
  • Liaise with stakeholders across the organization to translate business objectives into appropriate, useable KPIs
  • Build data queries, dashboards, and performance scorecards for execution by analysts in other business areas
  • Conduct advanced data analytics, visualize data and create dashboards to provide key insights in support of 4.3M member Petro-Points loyalty program, a wide range of strategy initiatives and CRM tactics
  • Lead and steward customer experience (CX) insights and CRM email enablement, including responsibility for scheduling assignments, list segmentation, extracting email lists, quality control, and scorecarding for over 30 million guest email contacts annually

We’d like to review your application if you have…

Must-haves (minimum requirements):

  • 10 years of experience in data analytics
  • Five years of experience using SAS / SQL or similar business intelligence tools 
  • Experience using data visualization dashboards
  • A Bachelor’s Degree in Commerce, a Master of Business Administration (MBA) or a technical degree with business experience
  • Demonstrated expertise in database analytics principles and practices
  • Demonstrated proficiency in translating complex analysis into well-structured and simple to understand presentations, visualizations, and recommendations
  • Adept skill at using statistical methodologies to investigate and surface high value, actionable insights to impact business results and guest experience
  • The ability to manage multiple projects and work to tight deadlines
  • Excellent written and verbal communication skills
  • Alignment with our values: safety above all else, stronger together, operational discipline, curiosity and lifelong learning, and act with integrity

Preference for:

  • Experience with MS Power BI preferred, Tableau, DOMO
  • Data analytics experience with a focus on consumer behavior
  • Experience in email marketing and loyalty program strategy, tactics, and metrics

Where you’ll be working, your work schedule, and other important information:

  • You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
  • Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs
  • We require qualified and safety-focused employees for business-critical roles that maintain our commitment to operational excellence and reliable operations. We are using technology to conduct virtual interviews to adhere to physical distancing recommendations and we are well set up for remote onboarding and orientation
  • Suncor encourages everyone to do their part and support global efforts to limit the impact of COVID-19 with good hygiene practices, physical distancing, and with care and consideration for the people around you. For more information on how we’re responding to COVID-19, click here. #StrongerTogether

Why Suncor?

We are Canada's leading integrated energy company with a business portfolio that includes oil sands development and upgrading, offshore oil and gas production, petroleum refining, and product marketing under the Petro-Canada brand. Our global presence offers rewarding opportunities for you to learn, contribute, and grow in a variety of career-building positions. We live by the value of safety above all else – if it isn't safe, we don't do it. Our strong track record of growth and a focus on sustainability mean tremendous potential for the future. Learn about our purpose and values.

In addition to rewarding job opportunities, we offer an attractive employee package, including:

  • Competitive base salary, compensation programs, and an annual incentive program
  • Flexible benefits package
  • Rewarding pension and savings plans

Stay connected to us:

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request. Check out our social goal to learn how we are working to build greater mutual trust and respect with the Indigenous Peoples in Canada.

JOB CATEGORY: Business Professionals