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Solution Designer (Loyalty Programs)

Date: Apr 15, 2021

LOCATION: Calgary, Alberta (CA-AB)

Why you would want to apply:

We are on a journey to transform our customer experience at our retail and wholesale Petro-Canada sites.   If you are a creative and a dedicated solution design expert, we want to talk to you!   You will act as lead contact with our application support vendor and your technical applications and business expertise will be relied on to provide guidance and direction to build solutions – taking  a “Build It and Own IT” approach when delivering solutions that result in great customer experiences and substantially impact the successful delivery of our portfolio of loyalty business applications (Petro-Points System). 

You will use your expertise to:

  • Lead the operation of loyalty (Petro-Points) applications by identifying and raising issues, and planning and coordinating solutions to ensure maximal uptime, reliability and stabilization of systems
  • Oversee and support application solution design, ensuring functional specifications meet or exceed established business and functional requirements, technical standards, quality measures and continuous improvement goals
  • Direct local and offshore partners to deliver on incidents and demands and keep parties informed and held accountable
  • Share expertise to support various product teams, projects, problem cases or service requests
  • Participate in application road mapping, lifecycle management and co-ordination of changes
  • Gather and translate business requirements into functional / technical specifications
  • Facilitate and participate in the build and implementation of technical solutions
  • Reduce technical risk by upskilling our Product/Project Teams through mentoring and providing technical guidance and advice on leading practices, industry standards and conventions, and frameworks and methods
  • Assist with building presentations and business cases to influence funding strategies made for Product solutions related to the loyalty systems and improvements including, request for service (RFSs), service orders and projects
  • Monitor solution designs for risks, issues, dependencies and collisions with other Retail and Enterprise applications

We’d like to review your application if you have…

Must-haves (minimum requirements):

  • 5 years of experience in designing, implementing and supporting Retail and/or Loyalty systems and applications for large enterprises in an Agile Software development environment
  • A Computer Science degree, or Technical College diploma
  • Deep understanding of host systems, applications and interfaces; system and network design; agile and waterfall project methodologies
  • Experience with C# (ASP.Net / MVC / LINQ / Entity Framework / WCF) and SQL Server (T-SQL, SSIS)
  • Knowledge of current and future technologies which can be applied to delivering a great customer experience
  • Understanding of coding and data architecture practices and standards
  • Proficiency in Microsoft O/S and M/S products
  • Good communication and analytical skills; you are a committed problem solver with sound decision-making ability, attention to detail and documentation skills
  • Strong written and verbal communication skills at both a technical and business level, and  can build positive relationships with highly dispersed and dynamic teams
  • Alignment with our values: safety above all else, stronger together, operational discipline, curiosity and lifelong learning, and act with integrity

Preference for:

  • Experience with NCR’s Loyalty Pro system
  • Experience in supporting cloud based applications in MS AZURE
  • Exposure to integrating applications using a variety of technologies including Mulesoft and Webmethods

Where you’ll be working, your work schedule, and other important information:

  • You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W. combined with remote work arrangements in response to COVID-19
  • Hours of work are typically a 40-hour workweek, Monday to Friday, with some additional hours required occasionally to meet critical deadlines or schedules
  • We require qualified and safety-focused employees for business-critical roles that maintain our commitment to operational excellence and reliable operations. We are using technology to conduct virtual interviews to adhere to physical distancing recommendations and we are well set up for remote onboarding and orientation.
  • Suncor encourages that everyone does their part and supports global efforts to limit the impact of COVID-19 with good hygiene practices, physical distancing, and care and consideration for the people around you. For more information on how we’re responding to COVID-19, click here. #StrongerTogether

Why Suncor?

We are Canada's leading integrated energy company with a business portfolio that includes oil sands development and upgrading, offshore oil and gas production, petroleum refining, and product marketing under the Petro-Canada brand. Our global presence offers rewarding opportunities for you to learn, contribute, and grow in a variety of career-building positions. We live by the value of safety above all else – if it isn't safe, we don't do it. Our strong track record of growth and a focus on sustainability mean tremendous potential for the future. Learn about our purpose and values.

In addition to rewarding job opportunities, we offer an attractive employee package, including:

  • Competitive base salary, compensation programs, and an annual incentive program
  • Flexible benefits package
  • Rewarding pension and savings plans

Stay connected to us:

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request. Check out our social goal to learn how we are working to build greater mutual trust and respect with the Indigenous Peoples in Canada.

Please note that our job postings are typically open for two weeks, so don't delay, apply now.

JOB CATEGORY: Business Professionals