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Specialist Operations

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Date: Oct 5, 2018

LOCATION: Mississauga, Ontario (CA-ON)
JOB NUMBER: 25788
 

Job Overview

Do you have experience guiding and directing improvement and escalations initiatives to a wide range of applications? Are you passionate about providing guidance and direction to projects to ensure operations and requirements are met? Working closely with the manager, downstream applications, you will support and manage request for service intake and coordination. This role plays a crucial role as a lead contact with our internal operations teams and our application outsourcer for small demand initiatives. You will also support and govern responsibilities with regards to Interac Key management, any issues that may arise with host security applications (HSM), as well as reviews any system improvements with new compliance requirement and security key management that may improve the reliability and robustness of the Mobila host.

Key Accountabilities

  • Engage with projects at all relevant gate reviews to provide guidance and direction, ensuring the teams are prepared for sustainment operations and that projects have all operational non-function requirements documented and addressed
  • Coordinate small demand through the various stages ensuring that these initiatives are moving as planned and provide periodic status updates to the business
  • Direct local and offshore partners to deliver on demands and keep parties informed and accountable, acting as a gatekeeper for projects scheduling entering into the operations landscape
  • Monitor compliance with performance expectations for small demands for in-sourced and out-sourced teams while coordinating PCI, Interac and Mobila key management related activities and host key management and maintenance
  • Take the lead on project issues from an operations perspective, with a focus on risk management; developing risk mitigation plans and project change request process
  • Act as a mentor to other operational teams when assigned the lead role for a project, ensure that process compliance is being upheld within the team and provide feedback for areas of improvement

Required Qualifications

Experience and Education:

  • A minimum of five years of related experience in IT, preferably in the downstream or retail applications area
  • Previous experience with retail and wholesale host and on site applications, including business processes and demands
  • Post-secondary education in computer science, engineering, or related discipline

Skills and Knowledge:

  • You can easily adapt to multiple priorities and challenging demands in a dynamic environment and you have a strong continuous improvement mindset
  • You have a deep knowledge of current and future technologies which can be applied to business demands
  • You are proficient in Microsoft products and agile methodologies
  • You have excellent written and verbal communication skills, supported by active listening behaviours, with a keen ability to influence and negotiate both internal partners and vendors

Why Suncor?

We are Canada's leading integrated energy company with a business portfolio that includes oil sands development and upgrading, offshore oil and gas production, petroleum refining, and product marketing under the Petro-Canada brand. Our global presence offers rewarding opportunities for you to learn, contribute, and grow in a variety of career-building positions. We live by the value of safety above all else – do it safely, or don’t do it. Our strong track record of growth and a focus on sustainability mean tremendous potential for the future. Learn about our mission, vision and values.

In addition to rewarding job opportunities, we offer an attractive employee package, including:

  • Competitive base salary, compensation programs, and an annual incentive program
  • Flexible benefits package
  • Rewarding pension and savings plans

Stay connected to us:

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request.

Please note that our job postings are typically open for two weeks, so don't delay, apply now.

JOB CATEGORY: Business Professionals


Job Segment: Engineer, Sustainability, Offshore Oil, Engineering, Energy

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